Frank and Mark's is committed to ensuring that your privacy is protected. This privacy policy sets out how we use and protect any information that you provide when you use this website.

What personal data we collect

We may collect the following information:

• name
• contact information including email address and telephone

Contact Forms

Certain visitors may choose to enquire about events via our website. We require visitors to provide an email address in order for us to reply to the enquiry and only collect information as is necessary or appropriate. All information provided to us by visitors is considered to be confidential and we will not disclose information to any third party except as may be required to fulfil the enquiry. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Mailing List

We use a third party service to manage our mailing list and to send updates and marketing promotions via email. If you have agreed to us using your personal information for direct marketing purposes, your contact details will be stored and processed with our mailing list provider. You may update your preferences or unsubscribe at any time via the link found at the bottom of every newsletter, or by emailing info@frankandmarks.com.

Via our mailing list provider we collect data on how subscribers interact with our newsletters including email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.

Cookies

We use cookies to:

• Tailor content and information that we may send or display to you
• Personalise your experience while interacting with our Website
• Improve the functionality of the website and services we provide

Third parties serve cookies through our Website for analytics and other purposes, and are described in more detail below:

Website Analytics Data

We have engaged one or more third party service providers to track and analyse both individualised usage and aggregated statistics from interactions with our Website.

Email Campaign Tracking

Single pixel gifs, also known as web beacons are automatically placed in marketing emails we send out. These are tiny graphic files that contain unique identifiers that enable us to recognise when subscribers have opened an email or clicked certain links. These technologies record each subscribers email address, IP address, date, and time associated with each open and click for a campaign. We use this data to create reports about how an email campaign performed and what actions subscribers took.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Cookie disclosure

The specific types of cookies served through our Website and the purposes they perform are described in further detail below:

Essential Cookies

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These cookies are strictly necessary to provide you with services available through our website and to use some of its features. Because these cookies are necessary to deliver the website, you cannot refuse them without impacting how our website functions.

Functional Cookies

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These cookies are used to enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality may become unavailable.

Google analytics Cookies

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These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customise our website and application for you in order to enhance your experience.

Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse cookies, disable JavaScript, or use the opt-out service provided by Google.

Server Logs

Like most website operators we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request, in order to better understanding how visitors use our website, maintain security and to troubleshoot technical issues.

Our website also logs potentially personally-identifying information like Internet Protocol (IP) addresses for the purposes of ensuring website performance and security. We do not use such information to identify visitors, however, and will not disclose such information unless required to do so by law.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You can contact us at any time and ask us:

• what information we’ve stored about you
• to change or update your details
• to delete your details from our records